Help with our games

Restore a purchase

If you reinstalled a game or switched devices, open the game, go to Settings, and choose “Restore purchases” while signed in with the same Apple ID or Google account you bought with.

If the purchase still does not appear, email us the order number from your App Store or Google Play receipt.

Lost progress

Progress is tied to your store account or to a local save. Tell us the game, your approximate progress and the date you last played, and we will check what can be recovered.

Deleting and reinstalling a game may erase a local save, so please contact us before reinstalling.

Report a bug

Send us a short description of what happened, what you expected, and the steps that led to it. A screenshot or screen recording helps a great deal.

• Device model and OS version
• Game version (shown in the settings screen)
• Whether it happens every time

Refunds and billing

Purchases are processed by Apple or Google, so refunds must be requested through them — we cannot issue refunds on their behalf.

Apple: reportaproblem.apple.com
Google: play.google.com/store/account